Getting help and staying in touch

Find out who to contact for support and advice, and how to give feedback on our service.

It is really important that you know how to contact services and people that can help you, and are able to stay in touch with important workers in your life.

Your social worker should be in touch with you regularly, but if you ever need help and they are not around there are other people you can contact. 

See how you can always get in touch with someone to help you, below. 

During office hours
During office hours, 9am to 5pm Monday to Friday, you should be able to contact your allocated worker directly, or their line manager.

If you are not able to get hold of your worker during office hours, you can always speak to a duty worker by calling 020 7332 3621 or by emailing:

Outside of office hours
If you are worried about your safety and need help outside of office hours, you can contact our Emergency Duty Team on 020 8356 2710.

They work every night from 5pm until 9am the following morning, all weekends and bank holidays

You can contact our participation worker on the below email address. They will listen to you, give you guidance about your rights, support you to access services, and help discuss ways to resolve any issues you are facing.


Independent advocacy support 
You can also access independent advocacy support via a service called Action for Children. Please ask your social worker to make a referral or contact: London Advocacy Service | Action For Children

An advocate is someone who understands the law, knows how social services work and knows about your rights. Your advocate can speak up for you. It is their job to make sure that you are listened to and taken seriously in decisions being made about you and your life.

We would always suggest trying to resolve any problems through taking with your worker or an advocate. However, you have a right to complain if you are not happy with a service you have received from the City of London Corporation.

Also if you have had a positive experience, we would love to hear your compliments too.

You can call: 020 7332 3498

Or Email: Complaints and Compliments Team