Read our disclaimer statement about the information on our website and policies regarding its content, information provided and its use.

The City of London Family Information Service (Family Information Service) provides information about social care, children, youth and other sources of support within the City so that people can look for support themselves. The services guide lists Ofsted registered childcare, family services records held in community centres and venues, records for youth services, and activities/news items relevant to the core purpose of the guide.

Although we make every reasonable effort to ensure the accuracy of information herein we cannot accept responsibility for any loss which might arise from reliance on the information contained on this site or any damage which may be caused by downloading information from this site.

Please note that the Family Information Service includes some information and links to third party internet websites which are controlled and maintained by others. We are not responsible for the accuracy of the information in the services guide, and does not endorse and also cannot be responsible for linked external sites. We DO NOT represent or warrant that its website or any other website accessible via the Family Information Service is virus free.

In addition, we strongly advise that before you use any of the services listed on the Family Information Service you check:

  • Are the services accredited or registered with any relevant professional body?
  • Do they have any published service standards?
  • Is there an easily accessible complaints procedure?
  • If you have to pay, what does it cost and what does this cover?
  • What checks are done on staff and volunteers? (e.g. References taken up, Disclosure & Barring Service Checks and Protection of Vulnerable Adults Scheme)
  • Can you speak with someone who has already used the service?
  • Are the premises accessible?

If the service requires you to sign a contract check the contract includes what you and the service expect from each other. Before you sign the contract ensure you understand everything - if in doubt seek independent legal advice or contact the Citizen’s Advice Bureau.

In addition it is advisable to call any of the clubs listed before attending, as the dates/times of meetings or sessions may have changed since we were informed about them.

We also reserve the right to refuse or delete publication of any organisation or information which it believes, or for which evidence has been provided, contravenes the laws of the UK. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Family Information Service.

The Family Information Service Manager will make the final decision on any entries that are not suitable to be listed as per the above criteria.

We do not accept liability or responsibility for any loss or damage arising from any information being mis-translated through the use of Texthelp or otherwise.

Please also find the City of London's Data Protection Policy below