Privacy notice

What we do to comply with European Union and United Kingdom data protection legislation, including the General Data Protection Regulation (GDPR).

The Family Information Service as part of the City of London Corporation is committed to protecting and respecting your privacy when you provide us with your personal information.

The City of London Corporation, PO Box 270, Guildhall, London, EC2P 2EJ is the registered data controller in respect of processing your personal information and is required under data protection legislation to notify you of the information contained in this privacy notice.

If you have any concerns or questions about how we look after your personal information, please contact the City of London Corporation’s Data Protection Officer, who is the Comptroller and City Solicitor, Michael Cogher, at

Like most websites we use cookies and similar tools across our website to improve your experience and our website's performance.

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website to recognise your device the next time you visit. Cookies do many things. For example, they can help us to analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you. Certain cookies contain personal information. Most cookies won't collect information that identifies you. Instead, cookies will collect more general information such as how users arrive at and use our website, or a user's general location.

We may use different types of cookie and similar tools across our website to improve its performance and enhance your user experience.

  • First party cookies
    We set these cookies and they can only be read by us.
  • Persistent cookies
    We use persistent cookies which will be saved on your computer for a fixed period. They won't be deleted when the browser is closed. We use persistent cookies to recognise your device for more than one browsing session.
  • Session cookies
    We use session cookies which are only stored temporarily during a browsing session and will be deleted from your device when the browser is closed.
  • Third party cookies
    We may display data from third party suppliers who may also set cookies on our website in order to deliver the services that they are providing. These cookies are known as third party cookies.
  • Google Analytics Demographics and Interest Reporting
    We use Google Analytics Demographics and Interest Reporting cookies in order to evaluate your use of the website and compile reports for us on activity on the website eg number of site visitors etc. You can find out about more about Google Analytics cookies.

How do I disable cookies?

All recent versions of popular browsers give you a level of control over cookies. You can find out how to control cookies in your browser by visiting all about cookies.

Cookies help you to get the most from our website, so please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly. You can also find out how to opt out of being tracked by Google Analytics across all websites.

Personal information is anything that directly or indirectly identifies and relates to a living person. We collect personal information such as your name, billing address, delivery address, email address, telephone number, payment information and photographs.

Some personal information that we collect is ‘special category data’ and needs more protection due to its sensitivity. This includes any information about an identifiable individual that can reveal their sexuality, religious or philosophical beliefs, racial origin, ethnicity, physical health such as access requirements, mental health, trade union membership, political opinion, genetic/biometric data. Personal information relating to criminal offences and convictions, although not ‘special category data’, is still sensitive in nature and merits higher protection.

The personal information that you submit using our website is used to fulfil your order. For certain events, other members of a booking party may submit personal information on your behalf.

We will always seek your explicit consent for the above at the time we collect your personal information, and, where we need to collect this information in respect of children or young people we will ask parents or guardians to provide the information and consent to its use for the purposes described.

We will only collect and use your personal information where you have given us consent to do so. You have the right to remove your consent at any time. If you want to remove your consent, please contact:

The law gives you a number of rights in relation to what personal information is used by Family and Young People’s Information Service, and how it is used. These rights are listed below, and full details can be found in the City of London Corporations Data Subjects’ Rights Policy here.

You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at:

We may also share your personal information when we consider/believe that there is a good reason to do so, which is more important than protecting your privacy. This doesn’t happen often, but in these circumstances, we may share your information:

  • to find and stop crime and fraud; or
  • if there are serious risks to the public, our staff or to other professionals;
  • to protect a child; or
  • to protect adults who are thought to be at risk, for example if they are frail, confused or cannot understand what is happening to them

For all these reasons, the risk must be serious before we can override your right to privacy.

If we are worried about your physical safety or feel we need to take action to protect you from being harmed in other ways, we will discuss this with you and, if possible, get your permission to tell others about your situation before doing so.

We may still share your information if we believe the risk to others is serious enough to do so.

If this is the case, we will make sure that we record what information we share and our reasons for doing so. We will let you know what we have done and why, if we think it is safe to do so.

We have a legal duty to make sure we hold your personal information (on paper and electronically) in a secure way, and to only make it available to those who have a right to see them. Examples of our security include:

  • Encryption, meaning that information is hidden so that it cannot be read without special knowledge (such as a password).
  • Controlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it.
  • Training for our staff allows us to make them aware of how to handle personal information, and how and when to report when something goes wrong.

We will only hold your personal information for as long as it is necessary to fulfil our legal duties or business purposes. All personal information collected will be evaluated periodically and only kept as long as necessary or in line with legal requirements.